Call Center Managment

Call Center Management

Call centres started out as basic telemarketing centres that used cold-call selling to get you to buy products over the telephone. Now call centres have rapidly become transaction centres: Places to receive Service, Support and Business Solutions. And as a result, Customer Service has become and remains extremely important.

As 24-hour services increase, Call and contact centres can be found servicing almost every industry, including insurance companies, financial service and health care institutions, the hospitality industry, utility companies, government departments, telecommunications companies and retailers.

Call and contact centres are very important strategic marketing tools, providing companies with a link to customers, and giving them an advantage in increasingly competitive economies. To stay competitive these days, companies need to be ready to engage a customer at any time of the day or night and, in a global economy, anywhere in a region or the world.