What We Offer

Our company pushes to the edge of what is possible.

CallConnect Call Centre is an established and highly successful outsourced BPO call centre business providing managed services for companies that require our inbound and outbound sales expertise and those needing customer support.

 

The company employs experienced team of Marketing, Sales, Customer Services and Training Management Experts.  The team has worked extensively in a customer environment on diverse services acquiring the skill and experience it requires to acquire new business, deliver prompt and exceptional service with solutions to grow and maintain reputation suitable for every business.

 

We are building effective relationships with key stakeholders and improving the customer experience for your business and organisation.

 

We are working with different sectors and providing solutions based on specific requirements. We will work together to build the best solutions. Sales and customer services are a vital part of the customer experience which, if done right, can enhance the success of any business.

 

CallConnect believes that serving the customer’s needs successfully leads to customer satisfaction. We help companies achieve this, every day by maintaining effective customer relationships and smooth customer journeys. Delighting consumers is something we thrive on and the more happy customers you have, the better you will feel.

The team has expertise in the following avenues;

  • Call Centre (In-bound and Outbound)
  • Customer Service and Support Desk (In-Bound and Out-Bound Calls)
  • Online Support
  • Site Supports
  • Telemarketing
  • Digital Marketing
  • Marketing Research
  • Product Training
  • Brand Ambassadors
  • Customer Satisfaction Surveys
  • Cross selling & Product Upgrades
  • Customer Administration Services
  • Event & RSVP Management
  • Customer Service and Call Centre Management Training
  • Customer Call Backs
  • Call Centre Consulting

Industries Served

B2B

B2C

Healthcare

Financal Services

Events

Charities

MNOs

Transportation

Travel

Retail

Public Sector